All Vacancies

Customer Care Agent

April 10, 2023

Shrewsbury, Shrewsbury Outskirts

Permanent

Beeline Personnel are looking for Customer Care Agents to join an expanding commercial team.

Job Type: Full-time, Permanent

Salary: From £20,000.00 per year

Schedule: Monday to Friday

Ability to commute/relocate: Shrewsbury

Work Location: One location

Experience: Customer Relationship Management: 2 Years (preferred), Account amending: 2 Years (preferred)

Job Details

You’ll provide support to customers by phone and email, ensuring their requests are resolved in an efficient and professional manner

You will liaise with industry-leading clients who expect the highest level of service, and to make this simple for you to consistently deliver you’ll benefit from working with a defined process and bespoke system

About the Company

When the team were asked their favourite thing about the company, top of the list was always the working environment and people they work with – and it’s now more than ever that we realise just how important that is in our lives

They’re not just interested in what you can bring to the job now but what your career could look like in the future. They’ve helped many of their internal staff progress by supporting them through training, ensuring the majority of the management team are drawn from their own internal pool of candidates

You’ll be supplied with your own Microsoft Surface Pro.
After successfully completing your training, you’ll easily be able to work flexibly, remotely and office-based using your high-quality kit.
You’ll discuss internally the right training and development opportunities for you.

What skills do I need?

Excellent written and verbal communication
Enjoy speaking with different people and building relationships
Excellent attention to detail
Computer literacy

What kind of tasks will I be doing?

Assist customers and handle their requests
Communicate via telephone, email and written correspondence
Provide information and update account records
Meet SLA’s

Beeline Personnel will receive all applications. It is strongly advised to include a cover letter with your application, highlighting how you feel your skills and qualities match those we seek.

We look forward to receiving your applications.

Apply on Indeed

What Our Clients Say

"I always look to engage with local companies and Beeline Personnel in Shrewsbury were able to assist in our search for quality candidates to fill key positions within the company. In my dealings with Otis, the lines of communication were always open and I found his approach to be honest, efficient but never overbearing or pushy. I look forward to working with Otis and his colleagues at Beeline Personnel regularly in the future."

Mike Sambrook, Managing Director, SJ Roberts Construction
"…Beeline Personnel were offering a refreshing and new approach to how they undertook the challenge of providing us with a recruitment solution. I was delighted with what was on offer, and the simplicity that it offered. The proposal was simple and was based around a “Let us get to know you” proposal. Beeline Personnel already had extensive recruitment knowledge, and were keen to demonstrate their industry knowledge and how they operate..."

Charles Pierce MIoD, Managing Director, Darwin Group
"…From our initial meeting, it was evident Beeline Personnel cared not only about our company but also going to the eighth degree to understand and find out how our company operates. Both in the professional sense, but also the culture of the company....."

Ben Lillywhite, Director, InsureThat
I have had the pleasure of working with Jess from Beeline Personnel over the last few months. We would have no hesitation in recommending Beeline Personnel. From a fresh and innovative approach to recruitment with a great passion for customer service to going the extra mile. They get to know and understand the company, the culture and the requirements of the role to ensure only those who fit the bill are put forward.

Communication during the whole process was excellent.

Debbie Brooks, Human Resources Manager, Lanyon Bowdler Solicitors
Beeline Personnel provided us with an excellent service when we were looking for a senior member of our team. Their commitment to sourcing the right quality of candidate was borne out in the time they spent on site, making a short video about the role and meeting with our team.

It really felt like they understood our culture and therefore were able to provide with two high-quality candidates for the position. We will definitely be using them again as their approach was so much more innovative and effective than other agencies.

Dave Courteen, Managing Director, Mosaic Spa & Health Clubs, The Shrewsbury Club

Free Client Consultation

An initial consultation with Beeline Personnel is free, whether you want to speak on the phone, Zoom or face-to-face. At our offices in Shrewsbury we adhere to all the Government’s safety guidelines

Find Out More

Our Mission

Be educators and leaders in ethical recruitment. Create amazing opportunities for driven people. Never ask for exclusivity. We are confident in our service. Do things the right way, always. Provide the highest standards of service and care. Become the partner you wouldn't be without.