Customer Care Agent

Beeline Personnel are looking for Customer Care Agents to join an expanding commercial team.

Job Type: Full-time, Permanent

Salary: From £20,000.00 per year

Schedule: Monday to Friday

Ability to commute/relocate: Shrewsbury

Work Location: One location

Experience: Customer Relationship Management: 2 Years (preferred), Account amending: 2 Years (preferred)

Job Details

You’ll provide support to customers by phone and email, ensuring their requests are resolved in an efficient and professional manner

You will liaise with industry-leading clients who expect the highest level of service, and to make this simple for you to consistently deliver you’ll benefit from working with a defined process and bespoke system

About the Company

When the team were asked their favourite thing about the company, top of the list was always the working environment and people they work with – and it’s now more than ever that we realise just how important that is in our lives

They’re not just interested in what you can bring to the job now but what your career could look like in the future. They’ve helped many of their internal staff progress by supporting them through training, ensuring the majority of the management team are drawn from their own internal pool of candidates

  • You’ll be supplied with your own Microsoft Surface Pro.
  • After successfully completing your training, you’ll easily be able to work flexibly, remotely and office-based using your high-quality kit.
  • You’ll discuss internally the right training and development opportunities for you.

What skills do I need?

  • Excellent written and verbal communication
  • Enjoy speaking with different people and building relationships
  • Excellent attention to detail
  • Computer literacy

What kind of tasks will I be doing?

  • Assist customers and handle their requests
  • Communicate via telephone, email and written correspondence
  • Provide information and update account records
  • Meet SLA’s

Beeline Personnel will receive all applications. It is strongly advised to include a cover letter with your application, highlighting how you feel your skills and qualities match those we seek.

We look forward to receiving your applications.

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